Customer Service Manager (m/f/d) part-time

Safety Products Global (SPG) is the leading international manufacturer of safety knives. Our three brands SLICE, KLEVER and PHC stand for safety, professionalism and innovation. The finger-friendly ceramic blades of our stylish SLICE brand are unique in the world and, together with the efficient solutions from KLEVER and PHC, emphasise our market leadership wherever safe cutting is important on a daily basis.

Safety Products Holdings GmbH in Hattingen is the Group's international sales company. With a small but growing team and a large warehouse, we support all customers in EMEA and APAC.

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Tasks

We are looking for a real carer. As a part-time Customer Service Manager (m/f/d), you are the first point of contact for our customers - with an open ear, a solution-orientated mindset and your heart in the right place. Do you love it when customers feel understood and well looked after? Then we look forward to meeting you!

What you can expect:

You are always the first point of contact and our face to the customer - whether by e-mail, telephone, teams or in person.
You record incoming customer orders and accompany them through to delivery.
You handle customer enquiries with sensitivity.
You coordinate subsequent deliveries, special enquiries and complaints in close collaboration with sales and logistics.
Digital marketplaces are becoming increasingly important for us. You feel at home here too.
You think in the interests of our customers - friendly, committed and with an overview.

Qualification

What you bring with you:

Experience in customer service, internal sales or a comparable field.
Business fluent in English (written and spoken) is a must - other languages would be a plus.
Confidence in using digital tools (ERP, CRM, e-mail, social media).
A high degree of empathy, structure and the ability to work in a team.

Benefits

What we offer you:

A collegial team that emphasises cooperation.
A lot of personal responsibility and creative freedom.
Flexible working hours (part-time, e.g. 20 hours/week).
The chance to play an active role in shaping the future - with an international group and strong brands with a future!